Welcome to Solemusic Help Center!

• How do i place my order?
• Do you accept International orders?
• Is the site secure?
  
• How do I use a discount code or gift certificate?
• How do I pay for my order?
• How do I cancel or make changes to my order?
• How do I add items to my order?
• Can I combine orders?
• Can I stop by your warehouse and pick up my design?
• Why has no one has responded to my emails to Customer Service?
• Can I change my username?
• Can I cancel my user account?
• How do I send my order as a gift?
• Was my order placed if I wasn't sent a confirmation email?
• What currency is used on the site?
• How do I make changes to items in my shopping cart?
• Can I get my order gift-wrapped?
• When will my card be charged?
• How does the currency conversion work for international orders?
• Is my credit card info secure?
• How do I open an account?
• How do I update personal info in my account?
• Why was my order declined?
• How will I be refunded if I cancel an order?
  

• Where do i send returns to?
  
• What is your Return & Refund Policy?
• Do I have to pay to send back a wrong or faulty item?
• How do I know if my return has been processed?
• How do exchanges work?

• What is your privacy policy?

• What is Creative Soles Ltd?
• How was Solecreator created?
• What is Solecreator?
• How can I get a job with Solecreator?
• Do You sell wholesale and License your products?
  

• Tell me about your customised plimsolls - printing, sizes, styles ?
• Who designs the Solecreator product?
• What are the care instructions?
• Where are your plimsolls made?

• What shipping options do you offer and how long will they take?
• How much will shipping cost me?
• Can I track my shipment?
• How long will my order take to arrive?
• Why was I charged customs fees at delivery?
• Do you offer bulk shipping discounts?

• Do I keep the rights to my artwork?
• I am having trouble designing, can you help?